Operations Specialist Education Team Project ECHO

The University of New Mexico’s Project ECHO is looking for a new Operations Specialist with expertise to join our New Mexico ECHO Education Team! This position will support our ECHO for Education Team, which develops and supports new ECHO Programming in K-12 Education, Early Childhood Health and Education, and Higher Education. This position will support the Structured Literacy Classroom ECHO Programs, which aim to improve literacy outcomes for New Mexico students and address educational inequities. We are seeking candidates who are mission-driven, deeply committed to education, and eager to contribute to systems-level change.

This role requires a high level of independence, with the ability to proactively manage tasks, make sound decisions, and seek solutions with minimal supervision. At the same time, success depends on strong teamwork—collaborating closely with colleagues, faculty, and partners to deliver on our mission. We are looking for someone who balances initiative with collaboration, can adapt to changing conditions, and is motivated by improving education and equity for New Mexico’s students.

As a successful Operations Specialist, your responsibilities will include:

• Engaging in all activities required for the planning and launch of multiple simultaneous ECHO programs, including but not limited to: preparing and maintaining project calendars and timelines, identifying and implementing start-up and maintenance tasks and deliverables, and organizing and managing program-related communications and reporting.

• Orienting new Hub team members and new case presenters to best practices in facilitating and presenting cases for an ECHO session.

• Engaging in outreach activities to recruit and retain ECHO participants and monitoring and engaging ECHO participants response rates for evaluation activities.

• Managing the daily operational and administrative tasks for multiple ECHO programs by scheduling meetings, taking and maintaining records of meeting notes, creating program agendas, and scheduling case presenters.

• Developing standard operating procedures, project timelines, communications and marketing as required for effective program design and implementation. Maintaining and improving standard operating procedures, as needed.

• Serving as a liaison among the ECHO Institute and program participants, hub team specialists, partners and a variety of other program stakeholders to ensure the effective implementation and design of multiple ECHO programs.

• Initiating and maintaining communication with internal ECHO staff, Hub team members, stakeholders, presenters, IT, Video team, internal reports, supervisor, and presenters.

• Communicating professionally, effectively, and frequently with managers and stakeholders to ensure the effective administration of ECHO programs.

• Developing goals and objectives for the execution of assigned programs, ensuring alignment with research on best methods and practices, and implementing program activities to reach these goals and objectives.

• Researching and analyzing best methods and practices for the implementation of effective ECHO programs.

• Designing and developing alternative systems and procedures, as needed.

• Implementing and overseeing the maintenance of comprehensive program records and statistical information. Maintaining all program data and ensuring accuracy.

• Preparing detailed program evaluation reports and effectively communicating the findings to stakeholders.

• Implementing, and as necessary developing and improving, data collection processes to support the execution of effective ECHO programs.

Project ECHO is committed to democratizing implementation of best practices in healthcare, education and other areas where first mile professionals need support. We do this by training universities, nonprofits, and dedicated individuals on facilitation skills and how to set up robust virtual communities of practice to be able to scale their own expertise and missions to the benefit of their local communities. Over the past 20 years, Project ECHO and our partners have trained more than 1,000 partners who make up our global network of Universities, ministries of health, and NGOs around the world. Examples of programs we and others run include infectious disease control (Hepatitis C, HIV), mental health and addiction treatment, literacy, math, climate mitigation and many more.

Project ECHO is funded in part by philanthropic grants and gifts from organizations such as the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood Johnson Foundation and the US Government. Additionally, for programming benefitting New Mexico we receive support from the NM Legislature, the New Mexico Human Services Department and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization and inclusive place to work. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values. In addition, Project ECHO was named one of Albuquerque’s Top Three Best Places to Work in 2023. This award recognizes organizations of all sizes with exceptional climates, team atmospheres, benefits, and employee engagement. For more information and a brief overview of benefits available please visit Project ECHO Newsroom.

We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.