Operations Support Coordinator-FT

Accelerate your Career!

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will do

Plan and recover loads delayed in transit to restore on time service while supporting drivers through phones and messages during extended hours. Answer calls to the Driver Support Planning number and resolve immediate concerns related to driver and/or customer issues for loads in transit.

• Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
• Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.
• Seek out trailer availability and help drivers find the trailer.
• Resolve driver issues within authorized limits.
• Utilize all available tools, perform planning functions and critical thinking activities to ensure on-time deliveries and improved customer service.
• Provide daily summary of shift activity and ensure day shift is aware of changes and are informed of on-going concerns.
• Collaborate with designated internal department personnel to resolve customer or driver issues as necessary.
• Conduct persuasive discussions with drivers to ensure loads are accepted.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• Previous experience in transportation required.
• High School Diploma or equivalent required.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be detail-orientated.

Pay Range: $18.82 - $26.37 Hourly

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.