Operations Support specialist

Join our Team

About this opportunity:

Ericsson is inviting applications for the position of Operations Support Specialist . We are seeking a dedicated and detail-oriented Operation Support Specialist to manage and streamline processes related to power meter failures and prepaid meter charging. This role includes managing suppliers to ensure all processes are executed efficiently, planning charging schedules, and monitoring consumption. The role focuses on resolving maintenance issues promptly, tracking progress, and maintaining collaboration with various stakeholders, including ASP teams, electricity companies, and customers.

What you will do:

Power Meter Failure Cases

• Track any failures related to power meters or associated infrastructure, including supply cables, electrical phases, and transformers.
• Report identified failures to the electricity company along with comprehensive issue details.
• Manage suppliers to Obtain a ticket number from the electricity company for tracking purposes.
• Inform the customer about the ticket number and associated details for monitoring and record-keeping.
• Follow up persistently with suppliers , electricity company to ensure fault resolution while keeping the customer updated until final closure.
• Collaborate with suppliers to execute the process efficiently and resolve issues promptly.
  
  

Charging for Prepaid Power Meters

• Ensure the customer pays all fees related to prepaid power meter charging, guaranteeing no financial burden on the ASP or Ericsson.
• Coordinate the delivery of cards to designated electricity company interfaces for charging based on pre-agreed amounts between the customer and the electricity company.
• Return the charged cards to respective sites, apply the charged balance to power meters, and return the cards to the customer.
• Work with suppliers to plan and implement agreed charging schedules while monitoring usage to ensure consistency and efficiency.
  
  

General Duties:

• Monitor daily progress and ensure timely execution of all processes related to power meter maintenance and prepaid charging.
• Develop and maintain power meter charging schedules and monitor power consumption to optimize operations.
• Integrate maintenance and prepaid charging data into centralized reporting systems to evaluate performance.
• Create weekly and monthly dashboard reports to track operational efficiency, recharge cycles, and issue resolution.
• Conduct root cause analysis for recurring issues in failure cases and prepaid meter operations, identifying and executing improvement plans.
• Implement initiatives aimed at enhancing operational efficiency, accuracy in recharge processes, and overall customer satisfaction.
  
  

The skills you bring:

• +10 years of experience in operations support, preferably in utilities or the electricity sector.
• Hands-on experience in power meter charging and it's process
• Proven experience managing suppliers and coordinating their activities effectively.
• Proficiency in MS Office tools, particularly Excel, dashboard/reporting tools, and utility ticketing systems.
• Strong organizational, coordination, and analytical skills with experience in planning consumption schedules.
• Familiarity with utility workflows such as power meter monitoring and maintenance cycles.
• Excellent communication and follow-up abilities with internal teams, external service providers, and electricity companies.
• Bachelor’s degree in Engineering, Business Administration, or a related field.