Operations Systems Manager

Operations Systems Manager

Position Summary

The Operations Systems Manager will serve as a key link between technology, finance, and operations—ensuring that our systems (WinTeam, ADP, Zoho, and related platforms) operate seamlessly across departments.
This individual will own system administration, process improvement, and reporting—building the infrastructure that keeps our operations efficient, accurate, and scalable.

What You’ll Do

• Serve as the primary administrator for WinTeam and connected operational systems.
• Configure, maintain, and support system roles, permissions, and workflows.
• Create and document standard operating procedures (SOPs) for billing, data management, and reporting.
• Review and process invoices, ensuring accuracy and alignment with job setup and client billing requirements.
• Identify process gaps, propose solutions, and lead implementation efforts.
• Develop dashboards and reports that communicate performance metrics and support decision-making.
• Collaborate with HR, Payroll, and Accounting to ensure data consistency across platforms.
• Provide training and user support for internal teams.
• Partner with leadership to evaluate new tools, integrations, and system enhancements as the company grows.

What Success Looks Like

• Stable, accurate system performance with clear documentation and workflows.
• Improved invoice turnaround time and reduced data errors.
• Well-structured SOPs for all key processes.
• Effective communication and cross-departmental collaboration.
• Visible contributions to process automation and scalability.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or related field (preferred).
• Experience with ERP or workforce management systems—WinTeam experience highly valued.
• Strong analytical, organizational, and problem-solving skills.
• High attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and take initiative in a fast-paced environment.

Compensation & Benefits

• Competitive Salary
• PTO
• Holiday pay after 90 days
• Supplemental insurance provided at no cost to the employee

For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As a ServiceMaster Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients.