Final Mile - Operations Manager

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As an Operations Manager (OM) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of coordinating multiple projects, maintaining positive customer relationships, and driving operational efficiency.

Responsibilities:

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
• Oversee the recruitment, processing, and performance of carriers, including the onboarding, training, and development of Network Carrier Partners (NCPs).
• Act as the local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
• Fully responsible for P&L management, demonstrating fiscal responsibility in operations.
• Directly responsible for hiring, training, and developing direct reports.
• Report directly to the Director of Operations, providing regular updates on operations and performance.
• Serve as a subject matter expert in all fields, both client-related and Pulse-related.
• Possess an intermediate understanding of office suite tools, including Excel, PowerPoint, Word, Power Apps, and SharePoint.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Direct and guide supporting management staff.
• Manage contract drivers who are operating up to 7 days per week.
• Work with Pulse senior leadership to develop future sales opportunities.

Requirements:

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).
• Supervisory experience in a transportation/supply chain environment.
• P&L experience.
• Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees.
• Excellent analytical, communication, and time management skills.

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person