Operations Team Lead

We are actively hiring for International Process (Operations - Team Leader) 🚀

Job description

👩 💼 Designation- Team Lead

🌎 Location- Mumbai (Goregaon )

💸 Salary - 7 LPA -7.5 Lpa

⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs

🏃 ♂️ ➡️️ Immediate Joiners Preferred 🏃 ♀️

Responsibilities-

* Customer Service, Customer Support, and Customer Service Management skills

* Experience in achieving and maintaining high levels of Customer Satisfaction

* Excellent verbal and written Communication skills

* Experienced in Banking,cards and Dispute domain.

* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.