Operator

Key Responsibilities

1. Call Management:

• Answer incoming calls promptly and professionally.
• Route calls to the appropriate department or personnel.
• Handle multiple calls simultaneously using a phone system or switchboard.

2. Customer Service:

• Greet callers with a polite and helpful tone.
• Address basic inquiries about services, products, or organization details.

3. Message Handling:

• Take accurate messages and ensure they are delivered promptly.
• Log call details and maintain communication records.

4. Administrative Support:

• Assist with scheduling appointments or meetings.
• Update phone directories and maintain call logs.
• Perform basic clerical tasks such as filing or data entry.

Qualifications and Skills

• Education: High school diploma or equivalent.
• Experience: Prior experience as a receptionist, phone operator, or in customer service is preferred.
• Skills:
• Excellent verbal communication and listening skills.
• Proficient in using phone systems and basic computer applications (e.g., MS Office).
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and remain calm under pressure.

Job Type: Full-time

Pay: Rs30,000.00 - Rs45,000.00 per month

Work Location: In person