Ophthalmic Technician Lead

Description:

The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies.

Requirements:

Essential Functions and Responsibilities:

• Actively participating in the hiring process.
• Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
• Working with appropriate employees, managers and other stakeholders to ensure an efficient clinic workflow is maintained
• Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
• Ensuring all current techs are fully trained and capable of performing their job duties.
• Auditing charts and performing time studies to ensure techs* are meeting expectations.
• Training new techs on procedure and protocol.
• Training techs on correct EMR usage using HIPPA standards.
• Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
• Ensuring all equipment is properly maintained.
• Educating technicians on proper equipment usage and maintenance.
• Implementing continual training for technicians
• Coordinating with the physicians regarding technician issues or new physician needs.
• Resolving patient concerns, complaints or questions.
• Maintaining certifications and working with new technicians to become certified.
• Ordering clinic supplies
• Coordinating repairs or replacements or damaged equipment.
• Ensuring MiPs are being met and documentation supports coding
• Other duties as assigned by manager or designee

Supervisory Responsibility:

• Position reports to Office Manager, Practice Manager or designee
• Provides lead/supervisory support to Technicians

Working Conditions and Environmental/Physical Demands:

• Standing/walking 95% of the day to perform the essential job duties.
• Full body rotation (i.e., bending, stooping, twisting, etc.)
• Ability to lift at least 20lbs.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• No adverse environmental conditions expected.

Position/Type/ Expected Hours of Work:

Hours of work are generally Monday through Friday starting as early as 7:00 a.m. and working as late as 6 p.m. Shifts will be assigned based on business needs.

Travel:

Travel between clinic locations is required and scheduled at the discretion of the clinical managers or designee.

Qualifications:

• Minimum COA is required. COT is preferred
• Minimal of five (5) years in Ophthalmology is required.
• Prior supervisory experience is preferred

Skills and Abilities:

• Exceptional verbal and written communication skills
• Reliability
• Professional demeanor with ability to work in sometimes stressful environment
• Shows initiative
• Superior organizational skills
• Ability to effectively multitask
• Attentive to detail and accuracy.
• Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.