OP/IP Manager

· To supervise the seamless operation of IN/OUT patient department including registration, documentation, and billing

· To capture accurate patient information at registration and throughout IP/OP Patient flow.

· To monitor patients waiting time and to evaluate and act on the bottle-necks.

· Patient grievance handing

· To monitor behavioural standards of the teammates and if required suggest a training program for improvements of soft skills, grooming etc.;

· To ensure capturing maximum patients’ feedback and suggestion

· To remain well-groomed as per company policy.

· Review of new and follow-up appointments of the patients

· Review of first and follow-up appointments for the next appointment and reason

· Greeting and welcoming the patients/guests/consultants both voice and face-to-face.

· Monitor Collecting payments and generating receipts for the patients.

· Monitoring patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.

· Monitoring clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)

· Daily reports sending it to all concern department.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person