Ops Analyst

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Ops Analyst :
Invoicing and Reporting:
Prepare and maintain the Invoicing Trend Report for suppliers

Generate and publish trend reports comparing budget, revenue, and accuracy of forecast.

Procurement and Workforce Management:
Create purchase requisitions for Contingent Workforce (CW) and other necessary supplies.

Track the status of all CW, including billing and hire-to-requisition processes

Monitor buffer tracking, identifying opportunities for deployment to improve utilization.

Compare hiring demand against the available buffer pool, working to optimize workforce utilization.

Performance and Feedback:
Track high aging cases, collect feedback from managers, and initiate Performance Improvement Plans (PIP) for underperforming employees.

Work closely with HR to support the hiring, onboarding, and tracking of new joiners, including freshers.

Leave Management and Compliance:
Monitor and track Return to Office (RTO) compliance.

Manage medical and long-term leave cases, ensuring proper redeployment and resource allocation.

Adhoc basis

Training and Development:
Plan, coordinate, and conduct training sessions to upskill employees and improve overall team performance.

Project Management Support:
Oversee the creation, modification, and extension of project codes as needed.

Revenue Forecasting and Analysis:
Conduct revenue forecasting based on firm projections, active projects, and potential new or ramp-up opportunities.

Perform variance analysis between revenue forecasting and invoicing, ensuring accurate revenue reconciliation.

Skills and Qualifications:
Strong analytical and problem-solving skills with experience in revenue forecasting and variance analysis.

Proficiency in preparing financial reports and tracking workforce metrics.

Excellent communication and coordination abilities, particularly in cross-functional team environments.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Familiarity with procurement processes and workforce management tools.

Experience in employee performance management and HR collaboration.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.