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Optician (Sales Associate)

JOB_REQUIREMENTS

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Overview

Deliver the ultimate customer service experience as per MAGRABi standards to create a positive relationship and retain customers, by identifying customer needs and advising on the best products and services that meet those needs.

Qualifications And Experience
  • A high school degree or equivalent; Diploma is a plus
  • 1-2 years of experience in retail; Optical expertise is a plus
Job Responsibilities
  • Maintain MAGRABi standards by following the pre-set policies and procedures, including dress code, floor attitude, sales policies, and code of conduct to maintain the company image
  • Identify customer requirements through MAGRABi selling procedures, offering different products and services, and discussing promotions to meet customer needs
  • Ensure the customer receives promises through close follow-up on requirements and requests with stakeholders until the service is delivered
  • Support stock accuracy and product safety; report issues and variances to contribute to efficient stock control and maintenance
  • Handle the invoicing process over the system to adhere to MAGRABi selling standards and support accurate sales tracking
  • Collaborate with team members to achieve store goals and enhance the customer experience to build long-term relationships
  • Help meet monthly business plan targets by monitoring sales performance against targets and identifying areas for improvement
Core Competencies
  • Initiative & Achievement Orientation
  • Collaborating with Others
  • Flexibility
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service and Other
Industries
  • Retail Luxury Goods and Jewelry

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