Optometry Administration Assistant

About Us: At Eyes on Randolph, we foster a culture of creativity and encourage innovative thinking. As a leader in eye care, we challenge our employees to redefine industry standards and contribute to our rapid growth and success. Our commitment to excellence is fueled by the passion and dedication of our team.

Job Description:

Basic Function: The Optometry Administration Assistant, serving as the Front Desk & Call Center Associate, plays a crucial role in patient support, insurance coordination, and administrative tasks. This dynamic position involves handling various responsibilities to ensure the smooth functioning of the front desk and call center operations.

Key Responsibilities:

• Patient Interaction: Assist and educate patients on insurance eligibility and benefits.
• Call Center Operations: Manage incoming calls, schedule exams, and confirm appointments.
• Insurance Verification: Verify patient insurance information and process insurance payments.
• Administrative Duties: Update and maintain accurate patient contact information, assist with referrals, and contribute to general office support.
• Multilingual Skills: Spanish or French Creole speaking abilities are a plus, enhancing communication with diverse patient populations.

Qualifications:

• High school diploma or equivalent.
• Prior experience in a medical or optometry office is preferred.
• Strong communication and customer service skills.
• Proficient in basic office software and phone systems.
• Attention to detail and ability to handle multiple tasks simultaneously.

Key Competencies:

• Excellent interpersonal skills.
• Problem-solving and decision-making abilities.
• Team player with a positive attitude.
• Adaptability to a fast-paced environment.
• Commitment to maintaining patient confidentiality.

Benefits:

• 401K with 4% match
• Paid Vacation
• Paid Holidays
• Eyewear Benefits

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Employee discount
• Free parking
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you speak any other languages?

Experience:

• Optometry Office: 1 year (Required)

Ability to Commute:

• Randolph, MA 02368 (Required)

Work Location: In person