Front Desk Associate

Overview
We are seeking a dedicated and friendly Front Desk Associate to be the first point of contact for our guests. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong organizational skills, be proficient in office management, and have a passion for delivering outstanding customer support.

Duties

• Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
• Manage the check-in and check-out processes efficiently while maintaining accurate records.
• Handle phone inquiries and reservations using phone systems and computer software.
• Maintain the front desk area, ensuring it is tidy and welcoming at all times.
• Assist guests with questions or concerns, providing solutions promptly to enhance their experience.
• Utilize QuickBooks for managing billing and invoicing as needed.
• Collaborate with other departments to ensure guest satisfaction and address any special requests.
• Perform general office management tasks including filing, data entry, and maintaining inventory of supplies.
• Utilize Google Workspace tools for scheduling, communication, and documentation.

Qualifications

• Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Proficient in computer literacy, including familiarity with office software and phone systems.
• Experience with QuickBooks is a plus but not required; training will be provided if necessary.
• Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
• A positive attitude with a commitment to providing outstanding customer support.
• Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Associate where your contributions will make a significant impact on our guests' experiences!

Pay: $16.25 - $19.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person