Oracle CC&B - Associate Manager

Accenture Technology:
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Job Summary:

We are seeking an experienced Associate Manager – Oracle CC&B with 5 - 8 years of hands-on experience to support, configure, and manage Oracle Customer Care & Billing (CC&B) applications. The role involves a balanced mix of technical, functional, and administrative responsibilities, ensuring system stability, performance, and alignment with business requirements within the utilities domain.

Key Responsibilities:

Technical Responsibilities

• Troubleshoot, analyze, and resolve application issues and defects in Oracle CC&B.

• Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).

• Support integrations with enterprise systems such as CRM, ERP, and GIS.

• Manage data migration, data validation, and transformation activities.

• Utilize technical expertise in SQL, Java, XML, and OUAF for application support and enhancements.

Administrative Responsibilities

• Monitor system performance to ensure high availability and optimal response times.

• Resolve user access and login issues, including user creation and role management.

• Apply application patches, support system upgrades, and perform regular system housekeeping tasks.

• Ensure adherence to system security and operational best practices.

Functional Responsibilities

• Provide day-to-day functional support for Oracle CC&B applications.

• Configure system components in line with business and regulatory requirements.

• Ensure data integrity, accuracy, and consistency across integrated systems.

• Collaborate closely with business analysts and stakeholders to align system behavior with business needs.

• Apply strong domain knowledge of utility industry processes and Oracle CC&B modules, including Customer Information, Billing, Payments, and Collections.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 5–8 years of experience working with Oracle CC&B in a support, enhancement, or implementation role.

• Strong understanding of Oracle Utilities Application Framework (OUAF).

• Hands-on experience with SQL, Java, XML, and data migration activities.

• Knowledge of utility industry processes and billing systems.

• Strong problem-solving, analytical, and communication skills.

• Ability to manage multiple priorities and collaborate effectively with cross-functional teams.

Preferred Qualifications:

• Experience working in a regulated utility environment.

• Proficiency in Arabic (preferred but not mandatory).

Why join us?

• We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues

• You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools

• Flexible work arrangements and a range of benefits including competitive rewards

• You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends

• You will also have opportunities to make a difference to the communities in which we work and live

Next Steps:

If this sounds like the ideal role, career and company for you, click to apply.
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