Oracle Fusion ERP Support, Riyadh

Application Support & Issue Resolution

• Provide L2/L3 functional application support to their respective business stakeholders in Finance, Supply Chain, and Human Capital (incl. Payroll) teams.
• Analyze, troubleshoot, and resolve defects, data issues, configuration gaps, and user reported incidents.
• Document recurring issues, root cause analysis, and system / process improvement recommendations.
• Ensure timely closure of tickets aligned with defined SLAs.
• Work with Oracle Support to log, track, and resolve SRs when required.
• Assist with OTBI, BIP reports, FRS, and dashboards.
• Support data corrections, reconciliation, and validation.
• Ensure data integrity across modules.
• Participate in monthly governance meetings with business and IT leadership.
  
  

Enhancements & Change Requests

• Work closely with business stakeholders to gather requirements for CRs.
• Evaluate feasibility, impact analysis, and solution design.
• Perform configuration, testing (SIT/UAT), and facilitate deployment activities.
  
  

Experience & Qualifications

• 7–10 years functional experience in their respective track Oracle Fusion (Cloud) ERP
• At least 2-3 end to end implementations, with strong post go live support experience.
• Solid understanding of integrations, workflow, security, and reporting tools.
• Experience troubleshooting Fusion issues using logs, audit, and diagnostics.
• Strong communication skills for dealing with business and IT stakeholders.
• Ability to work full time on site in Riyadh (Iqama mandatory).
• Oracle Cloud certification in Financials, SCM, or HCM is a plus.
  
  

Soft Skills

• Strong ownership and accountability mindset.
• Ability to work under pressure in a live operational environment.
• Stakeholder engagement and expectation management.
• Flexibility to support critical issues outside working hours when required
  
  

Location: Riyadh, Saudi Arabia (On site, Iqama Mandatory)

Language: Fluent in English (must), Arabic speaking is preferred but not mandatory

Skills: erp,cloud,fusion,application support,oracle