Order Care Leader

We are looking for an experienced Order Care Leader to join our Last Mile team. The role is responsible for leading a team of Rider Care Agents and ensuring the delivery of high-quality support to riders. The ideal candidate will oversee daily operations, resolve escalations, improve processes, and drive initiatives that enhance the overall rider experience.

Key Responsibilities

• Lead and support a team of Rider Care Agents to deliver excellent rider support.
• Oversee daily rider care operations, including inquiries, escalations, and issue resolution.
• Collaborate with cross-functional teams to improve processes and rider experience.
• Analyze rider feedback and operational data to identify improvement opportunities.
• Develop and deliver training programs for Rider Care Agents.
• Promote a culture of continuous improvement and high performance within the team.

• Bachelor's degree in Business Administration, Management, or a related field.
• Previous experience in customer service, support operations, or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and attention to detail.
• Ability to analyze data and generate insights to improve operations.