Order Entry

Job Overview

Ortomedic, a forward-thinking supplier in the medical device sector, is seeking a meticulous and dedicated Order Entry Administrator to join our team. This is a full-time position, ideal for an individual with exceptional attention to detail and a passion for accuracy. The successful candidate will play a vital role in our operations, acting as a crucial link between our sales team, logistics partners, and valued customers. You will be responsible for the precise and efficient processing of customer orders, ensuring a seamless and positive experience from placement to dispatch. The offered salary for this role is $57,000 - $64,000 USD per annum, dependent on experience.

Responsibilities

* Accurately and efficiently enter customer orders received via email, phone, and our online portal into the company's internal system.
* Verify all order details, including product codes, quantities, pricing, and delivery information, to ensure complete accuracy.
* Communicate professionally with customers and internal sales representatives to clarify order details and resolve any discrepancies or missing information.
* Maintain and update customer account records with the most current information.
* Collaborate closely with the warehouse and logistics teams to coordinate the timely dispatch and delivery of orders.
* Respond to customer enquiries regarding order status, product availability, and shipment tracking.
* Process order acknowledgements and confirmations in a timely manner.
* Assist in generating reports related to order volumes, processing times, and other key metrics.

Qualifications

* Proven experience in an order entry, data entry, or sales administration role.
* Exceptional attention to detail and a commitment to achieving a high level of accuracy.
* Strong organisational and time-management skills, with the ability to prioritise tasks effectively in a fast-paced environment.
* Excellent written and verbal communication skills.
* Proficient in the use of Microsoft Office Suite, particularly Excel and Word.
* A proactive and collaborative team player with the ability to work independently.
* Previous experience with CRM or ERP systems is highly desirable.
* Experience within the healthcare or medical device industry would be a significant advantage.

Benefits

* A competitive salary package.
* Company pension scheme.
* Opportunities for continuous professional development and training.
* A supportive and collaborative working environment.