Order Management Assoc Supervisor

Overview
This role is primarily focused on Customer Support and Order Management for the Supply Chain in France, leading a team of 10 people. The position ensures efficient handling of customer orders, strong collaboration with internal stakeholders, and consistent achievement of service levels. A key part of the role is to drive process excellence, foster continuous improvement, and apply familiarity with the order-to-cash process to optimize end-to-end operations. The person in this role acts as a trusted business partner to the Supply Chain and Business Unit leadership teams and is expected to have proven experience leading teams in a customer service or supply chain environment.

Responsibilities

• Lead and inspire a team of 10 Customer Support specialists, setting clear goals, motivating performance, and fostering professional growth.

• Oversee daily operations to ensure efficient order management and compliance with service level agreements.

• Build and maintain strong relationships with customers, Supply Chain stakeholders, and Business Unit leaders in France.

• Champion process excellence initiatives and implement continuous performance improvements across the team.

• Apply order-to-cash process knowledge to improve order accuracy, delivery efficiency, and customer satisfaction.

• Represent the Customer Support team as a trusted partner in operational and strategic reviews.

• Develop and implement strategies to enhance customer service, operational efficiency, and team performance.

• Conduct coaching, training, and performance reviews to develop team members’ skills and confidence.

• Foster a positive and collaborative team culture that encourages engagement, accountability, and success.

• Fluency in French is a must
• Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Engineering
• Minimum 1 year experience demonstrated managing and coaching a team
• Customer Service channels and trade knowledge
• Order to cash process familiarity
  
• Ability to handle pressure and active problem solving skills
• Exceptional written and oral communication, adapting approach by situation and audience
• Demonstrated experience with MS Excel & Commercial Analytics tools