Order Management Coordinator

Job Purpose:

Manage the end-to-end order fulfillment process, ensuring timely and accurate execution of domestic sales orders.

Key Accountabilities:

• Process customer orders accurately and efficiently, from order entry to delivery
• Monitor order status from receipt to delivery, identifying potential delays or discrepancies early to prevent lateness.
• Collaborate with production, logistics, finance, and warehouse teams to resolve any issues that could affect the timely and complete delivery of orders.
• Provide regular updates to the sales team regarding the status of their orders.
• Work closely with the planning and inventory management teams to ensure that inventory is available to fulfill customer orders in full.
• Ensure on-time delivery of orders by coordinating effectively with logistics, distributors
• Responding to sales team orders related to delivery issues or order discrepancies, focusing on achieving the best resolution
• Work closely with sales teams to manage returns, exchanges, and replacement orders.
• Promotions, discounts & orders modifications.
• Focusing on supporting sales by delivering all requested sales orders to achieve the budget.
• Minimize delayed or fake orders to avoid overstocking.
• Ensure that all customer orders are processed accurately and efficiently, meeting the on-time in full (OTIF) delivery targets.

Qualifications Required:

EXPERIENCE: 3+ years of experience in Order Management or Sales Operations, preferably in a manufacturing environment.