Order Management - Fraud Prevention Assistant (Seasonal)

Fraud Prevention Assistant
Overview:
We are seeking a dedicated and organized individual to join our Fraud Prevention team for our May 1st – August 30th, peak season (candidates must be able to commit to the entire season). This position is 30-40 hours per week, working daytime hours Monday-Friday on-site at our headquarters in Hillsborough, NC with the opportunity to move to hybrid work from home schedule after an initial onboarding and training period. In addition to exceptional customer service and analytical skills, you must exercise sound judgment, demonstrate integrity in decision-making and handle sensitive information with discretion.

Job Purpose:
As a member of the Fraud Prevention Team, you will play a critical role in protecting our customers and business from fraudulent activity. This position is responsible for reviewing and analyzing e-commerce transactions, identifying potential fraud risks, and ensuring legitimate orders are processed efficiently.

Primary Duties and Responsibilities:

• Analyze and decision orders that are held for fraudulent transaction screening using company fraud management systems and tools
• Review and analyze online order data to assess risk and determine transaction validity
• Identify suspicious patterns, behaviors, and anomalies using internal tools and established guidelines
• Contact customers via phone and email to verify orders and resolve payment-related issues
• Support collection efforts by following up on declined payments, chargebacks, and disputed transactions

Qualifications and Competencies:

• Detail-oriented with strong multi-tasking and organizational skills
• Ability to operate independently in fast-paced environment
• Comfortable making judgment calls based on available data and guidelines
• Ability to handle sensitive customer situations with professionalism and empathy
• Experience with customer service computer systems, spreadsheets, and web-based systems
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Ability to work a flexible schedule to accommodate business needs
• Minimum 1 year of experience in E-commerce, customer service, or payments industry

Benefits & Perks:

• Competitive compensation, team member merchandise discounts, athletic club membership discounts, and more

About Sports Endeavors
Sports Endeavors has been a family-owned company since 1984, and our brands include SOCCER.COM, 431 Sports and WorldSoccerShop. We are made up of players, coaches, and passionate fans. Together, we deliver an unrivaled selection of quality gear, expert advice, and stories of greatness at every level of sport. Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, Inc. is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect.

Work Location: In person