Support Center Communication Assistant

Job Summary:

The Support Center Communication Assistant provides communication, administrative, and operational support to help ensure efficient support center functions. This hybrid role combines remote and in-office responsibilities, supporting customer inquiries, internal coordination, documentation, and day-to-day communication processes.

Responsibilities:

Respond to customer and internal inquiries via email, phone, chat, and in-person communication when required.

Support communication between clients, team members, and departments to ensure timely issue resolution.

Maintain accurate records, update support systems, and document interactions.

Monitor incoming requests and route matters to the appropriate team or department.

Assist with scheduling, follow-ups, reporting, and general administrative support tasks.

Support daily support center operations both remotely and during assigned in-office days.

Follow company policies, confidentiality standards, and service procedures.

Use communication tools, ticketing systems, and office software effectively.`

Qualifications:

Strong written and verbal communication skills

Customer service, support center, or administrative experience preferred

Strong organizational and problem-solving skills

Ability to work independently and collaboratively in a hybrid environment

Proficiency with email, office software, and communication platforms

Professional, dependable, and detail-oriented

Benefits:

Competitive compensation

Health, dental, and vision insurance

Paid time off and holiday pay

Flexible hybrid work schedule

Training and professional development opportunities

Retirement plan options

Employee support and wellness programs

Pay: $25.68 - $30.73 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Work Location: Hybrid remote in Claremont, CA 91711