Order Management Specialist

Responsible for internal Supply Chain Orders and Cases process.

Order Management Specialist is a key contact between the Inside Sales Coordinators, Supply Chain members and the plants throughout Europe. In that scope, Order Validation Specialist is to identify and understand customers' order needs and provide them with the most suitable solution for their business activities.

Our Team

The role will involve the cooperation with customers Order Management Specialist who works in close cooperation with Customer Facing, scheduling, demand planning, logistics, production and shipping. Developing customer-supplier relationships in collaboration with Supply Chain streams on the follow-up of customers' orders and requests. This requires an excellent knowledge of the process and to successfully navigate around production and logistics constraints.

What You Will Do

• Deal with all customer account enquiries that include order entry, modification, validation and product availability requests management.
• Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between customer-facing team and internal teams to ensure customer orders are correctly and timely fulfilled
• Resolve any issues and problems faced by customers.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships and business efficiencies.

Who You Are (Basic Qualifications)

• Bachelor's degree.
• Fluent in English, both written and spoken.
• Fresh Grads are welcome to apply.
• Detail oriented and know when to STOP-THINK-ASK for clarifications before ACTING.
• Good communication and interpersonal skills with an aptitude for building relationships.
• Problem-solving skills.
• Must be proactive, customer focused and results oriented.
• Good PC skills in MS Office.
• Effective organizational skills.
• Must be proactive, customer focused, and results oriented.

• French, Spanish, Portuguese, Turkish, Russian language proficiency can be a plus.
• Experience within Customer Service / Order Management Specialist can be a plus.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes offices and cars and in some of the world's most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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