Order Management Sr. Associate

Overview:

The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions.

Responsibilities:

• Create, monitor, and manage customer orders in compliance with business requirements and service level expectations.
• Review and analyze inventory and stock reports to ensure product availability and identify potential supply risks.
• Coordinate and execute stock conversions and material transfers between manufacturing plants to support customer demand and inventory optimization.
• Investigate and resolve order processing, inventory, and supply chain discrepancies in a timely manner.
• Develop and implement automation tools and reporting solutions to improve order management efficiency, accuracy, and productivity.
• Collaborate with supply planning, manufacturing, logistics, and commercial teams to ensure seamless order fulfillment.
• Build strong relationships with internal and external stakeholders, effectively managing escalations and aligning on business priorities.
• Facilitate clear and proactive communication within the team to ensure knowledge sharing, workload balancing, and operational continuity.
• Support continuous improvement initiatives through data analysis, process optimization, and operational best practices.
• Provide timely updates and actionable recommendations to stakeholders regarding order status, inventory constraints, and supply-related issues.

Qualifications:

• 0–2 years of experience in order management or related operations.
• Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis).
• Proficiency in Microsoft Office; Power BI experience preferred.
• Familiarity with ERP systems (SAP preferred).
• Strong communication skills and a proactive approach to problem-solving.
• English language proficiency is preferred.