Order Processing Coordinator

About Petpals Group Inc.

PetPals® is a family-run business with over 20 years of experience crafting eco-conscious, long-lasting cat furniture. Rooted in generations of feline devotion, we design products that meet the needs of cats while enhancing the aesthetics of modern living spaces.

Our team shares a deep passion for creating cozy sanctuaries that reflect both pet and owner purr-sonality. More than pet lovers, we’re a collaborative group that values kindness, customer care, and continuous improvement. If you’re seeking a workplace where your contributions matter and your love for animals is celebrated—you’ll feel right at home here.

What You’ll Do

As our Order Processing Coordinator, you’ll be a vital part of our operations, ensuring seamless order fulfillment and outstanding customer support. Your responsibilities will include:

• Process daily orders through Ship Station/FedEx/UPS
• Process LTL orders through FedEx bulk logistics
• Run inventory report weekly. Alert for over stock and low stock SKUs
• Providing accurate information on products, services, and order status
• Assisting customers with placing orders and resolving issues
• Maintaining detailed records of customer interactions and transactions
• Updating customer profiles and order data in internal systems
• Completing the Replacement File and R-Parts daily inventory log
• Creating labels for replacement parts and service requests
• Packaging and shipping orders and replacement parts via UPS and FedEx
• Making outbound calls to follow up on feedback or order concerns
• Communicating clearly and professionally to ensure a positive customer experience

Required Qualifications:

• Experience in order processing and customer service
• Proficiency in Microsoft Office Suite (especially Excel)
• Familiarity with ShipStation, UPS, and FedEx platforms
• Strong data entry skills and attention to detail
• Excellent verbal and written communication skills
• Professional phone etiquette

Preferred Qualifications:

• Bilingual (Spanish preferred)
• Passion for pets and commitment to service excellence

Benefits

• Paid Federal Holidays
• Paid Sick Leave
• Paid Vacation
• Health Insurance
• 401(k) Retirement Plan
• Employee discounts on pet products
• Hands-on training and growth opportunities

Application Questions

• Do you have a cat?
• Are you proficient in Microsoft Office Suite (e.g., Excel)?

Work Environment & Expectations

This is a hands-on, in-person role at our Ontario, CA facility. We’re looking for someone reliable, punctual, and eager to grow with us. Consistent attendance and a proactive attitude are key to success in this position.

Ready to Join Us?

Love pets and helping people? Apply today and become a valued member of the Petpals family!

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Application Questions:
• Do you have a cat?
• Are you proficient in Microsoft Office Suite (e.g., Excel)?

Work Location: In person