ORM Executive

We are looking for a Senior ORM Executive to manage and enhance our brand’s online reputation during the night shift. The ideal candidate will monitor brand mentions, handle online feedback, resolve issues proactively, and maintain a strong and positive digital image for the company.

Key Responsibilities:

• Monitor and track brand mentions, reviews, and online discussions across all digital platforms.
• Respond to customer feedback, complaints, and inquiries promptly and professionally.
• Develop and implement ORM strategies to build and protect the brand’s reputation.
• Coordinate with the marketing, PR, and content teams for consistent communication.
• Manage and resolve online crises effectively.
• Prepare detailed ORM reports and share insights with management.
• Stay updated on the latest ORM tools, trends, and best practices.

Requirements:

• Bachelor’s degree in Marketing, Communications, or related field.
• Minimum 3+ years of experience in ORM, Social Media Management, or Digital PR.
• Excellent written and verbal communication skills.
• Strong understanding of ORM tools such as Google Alerts, Mention, Brand24, or similar.
• Experience in crisis handling and reputation recovery.
• Ability to work independently and handle tasks efficiently during the night shift.

What We Offer:

• Competitive salary package
• Professional growth and career advancement opportunities
• Supportive and collaborative team culture
• On-site night shift work environment

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Application Question(s):

• Are you comfortable with the night shift?
• What is your current salary package?
• What is your expected salary package?

Work Location: On the road