Out of Hours Consultant

Title :- Out of Hours Consultant

Location :- Gurugram Haryana

Shift Timings :- 4:30 pm to 1:30 AM or 11:30 pm to 8:30 am (Weekend Working Required )

Salary :- 4.5LPA to 5.5LPA (With Incentive + One Side Cab Services )

Responsibilities:

• Handling inbound/outbound calls: Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
• Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints: Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
• Booking nurses/healthcare professionals in to shifts: Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care)
• Handling cancellations from clients and candidates and following the processes set to replace: Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
• Sourcing of new clients/business: Using necessary networks and platform to acquire new business.
• To assist and provide the highest standard of customer care: Keeping clients and candidates informed and creating a seamless transaction and experience.
• To have an efficient telephone manner to take accurate information and update the system.
• Achieving daily/ weekly and monthly KPI’s and hours target.

Qualifications:

• Recruitment experience within any industry or Customer service or Sales Experience must required.
• Out of hours experience is incredibly beneficial, but not required
• Excellent verbal and written communications skills.
• Committed to a high level of service delivery for clients and candidates.
• Applicants with a strong desire to work in a fast paced, high energy and vibrant environment.
• Ambitious, financially driven and talented communicators who can deliver excellent customer service in a target driven role.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Application Question(s):

• Are you an Immediate Joiner ?

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person