Outbound Call Centre Agent

Company Description

Upskill Training Services is dedicated to delivering innovative training solutions that empower individuals and organizations to achieve their professional goals. With a focus on skill enhancement and career advancement, we provide tailored programs designed to inspire growth and productivity. Our mission is to build a highly skilled workforce, enabling success in an evolving competitive landscape. Join our team to be part of an organization that values continuous learning and excellence.

Role Description

This is a full-time, on-site role for an Outbound Call Centre Agent located in Islāmābād, Pakistan. The primary responsibilities include making outbound calls to potential clients, understanding their needs, responding to inquiries, and providing appropriate solutions. Agents will also be responsible for maintaining accurate records, achieving performance targets, and delivering exceptional customer service to enhance client satisfaction and achieve business goals.

Qualifications

• Strong communication skills, including the ability to actively listen, speak clearly, and convey information effectively
• Customer service skills with the ability to build rapport and address client needs professionally
• Basic computer proficiency, including the ability to document and update customer information accurately
• Sales and negotiation skills with a focus on persuading clients and achieving targets
• Organizational skills, attention to detail, and the ability to work in a fast-paced environment
• Proficiency in multiple languages is a plus
• Previous experience in a call center or sales environment is beneficial but not mandatory
• High school diploma or equivalent; additional education or certifications in communication or business is an advantage
• Salary Range - 50k to 70k (Plus Commission)
• Onsite (Islamabad)