Outbound Sales Representative

Giant Communications / JBN Telephone is seeking motivated and results-driven Outbound Sales Representative (OSR) to support customer growth through proactive prospecting and appointment setting. This role focuses on generating qualified sales opportunities by engaging prospective customers and promoting the company’s telecommunications services.

The OSR plays a key role in driving new business by initiating outbound calls, identifying customer needs, and scheduling qualified appointments for the sales team.

Reports to: Manager of Customer Operations

Department: Customer Operations

Classification: Hourly- Non Exempt

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct outbound calls to prospective customers (minimum of 200 calls per week)
• Identify customer needs and generate interest in services
• Schedule qualified appointments for the sales team
• Accurately log all calls, appointments, and activities in Salesforce CRM
• Represent the company in a professional and consultative manner

• Communicate company messaging:

• Keeping it Simple
• Keeping it Local
• Keeping it On

• Promote and introduce services including:

• Internet
• Giant TV Now
• Giant Mobile
• Managed Wi-Fi
• Surveillance systems

Access to Sensitive Areas and Information

• CPNI and other sensitive customer information

General Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills

• Maintain consistent outbound prospecting activity
• Meet or exceed weekly call and appointment targets
• Ensure all activities are properly documented in Salesforce
• Uphold professionalism and accuracy in all customer interactions

Education and/or Experience

• High school diploma or equivalent required
• Previous experience in sales, telemarketing, customer service, or call center environments preferred
• Experience with CRM systems (e.g., Salesforce) is a plus
• Strong communication, persuasion, and interpersonal skills
• Ability to handle high call volumes and maintain a positive attitude
• Self-motivated with a results-driven mindset

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a part-time position: Please note that these hours are subject to change based on company needs, business demands, and employee productivity.

Monday: 9:00 AM to 1:00 PM

Tuesday: 9:00 AM to 1:00 PM
Wednesday: 8:00 AM to 5:00 PM

Thursday: 9:00 AM to 1:00 PM

Friday: 9:00 AM to 1:00 PM

Travel

Frequent travel is expected for this position.

AAP/EEO Statement

JBN Telephone Company, Inc. and Giant Communications, Inc. (Company) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Company’s employees to perform their job duties may result in discipline up to and including discharge.