Outlet Supervisor - IRD

Ras Al Khaimah, United Arab Emirates

Company Description

Sofitel Al Hamra Beach Resort

Job Description

To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
To ensure that the Room Service section is managed efficiently according to the established guidelines.
To assign responsibilities to subordinates and to check their performance periodically.
To be on the floor at all times.
To assist in the operations during busy periods.
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the room service is adequately equipped.
To assist in conducting monthly inventory checks on all operating equipment and supplies.
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
To attend Daily Operations Meeting in the absence of the Outlet Manager - Room Service.

To ensure that the room service is kept clean and organized, both at the front as well as the back of house.
To liaise and ensure that cleaning schedules are strictly adhered to.
To conduct daily pre‑shift briefings to Heartists on preparation, service and menu.
To liaise with the Kitchen and Beverage department on daily operation and quality.
To handle all guest complaints, requests and enquiries on food, beverage and service.
To establish a rapport with guests maintaining good customer relationship.
To ensure that the room service cashiering procedures are strictly adhered to.
To assist in the revision and updating of the room service Departmental Operations Manual on an as needed basis.
To maintain the Room Service daily Log Book.
To assist in planning the room service weekly roster and work schedules to ensure that the room service is adequately manned to handle the level of business.
To maintain the room service bulletin board.
To submit all guest/Heartist incident reports.
To report "lost and found" items.
To issue repair and maintenance job orders to ensure the proper maintenance of the room service.
To maintain a good rapport and working relationship with Heartists in the room service and all other departments.
To undertake any reasonable tasks as assigned by the Food and Beverage Department.
To assist in the training of Heartists ensuring that they have the necessary skills
To perform their duties with the maximum efficiency and in the most productive manner.
To conduct and/or contribute to regular departmental Communications Meetings.
To attend training and meetings as and when required.
To ensure rosters are posted and timesheets submitted on time.
Terms and conditions of employment, local legislation, and company/hotel policies and procedures.
To conduct Heartist yearly performance appraisal.
To identify and develop young talents within the organization for future potential growth within the group
To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.
To carry out any other reasonable duties as assigned by the Room service Outlet Manager.