Owner Association Manager

Main Duties & Responsibilities

▪ Support the Community Director in implementing projects, policies, and strategic initiatives.

▪ Monitor financial performance of each community; prepare annual service charge budgets and coordinate with finance, budgeting teams, and auditors.

▪ Ensure full compliance with RERA, Dubai Government regulations, and Jointly Owned Property (JOP) Laws.

▪ Oversee end-to-end community and facility management for residential and retail components.

▪ Manage administrative functions through the team, including procurement, finance, and customer service.

▪ Deliver high-quality community management services in line with company standards.

▪ Represent the company professionally and maintain strong stakeholder relationships.

▪ Supervise building operations, asset management, emergency systems, and utilities.

▪ Monitor and audit FM service providers against KPIs; conduct regular inspections to ensure work meets specifications and standards.

▪ Lead bi-weekly and monthly meetings; review service provider reports and performance.

▪ Prepare monthly management reports and occupancy summaries; coordinate with the collections team to support service charge recovery.

▪ Facilitate Owners Committee meetings, prepare minutes, and ensure timely closure of action items in Mollak.

▪ Utilize systems such as Urbanize, Farvision, and Mollak for efficient operations and communication.

▪ Develop and maintain strategic relationships across master communities.

▪ Track and manage contract renewals, audits, invoicing, collections, events, and PPM schedules.

▪ Conduct regular inspections of common areas and enforce compliance with community rules.

▪ Maintain LPO trackers to ensure timely processing and closure.

▪ Drive cost-saving and sustainability initiatives to enhance community performance.

▪ Coordinate with marketing team for approved communication and newsletter to residents

▪ Coordinate community events in collaboration with the marketing team.

Work Location: In person