Key Roles and Responsibilities
- HR Operations and Administration
- Oversee regional HR activities, including employee records, contract preparation, and payroll administration.
- Serve as the primary advisor for complex employee queries and ensure accurate resolution.
- Provide guidance on day-to-day HR policies to local leadership.
- Policy Development and Compliance
- Draft, implement, and refine HR policies independently, ensuring alignment with regional and global standards.
- Advise leadership on policy implications and updates.
- Employee Relations
- Manage and resolve employee relations cases, including performance management and grievances.
- Provide proactive guidance to managers on HR best practices.
- HR Projects and Initiatives
- Lead or contribute in HR projects that enhance employee engagement, training programs, and organizational effectiveness.
- Support regional and global HR initiatives, ensuring timely execution and measurable outcomes.
- Data and Insights
- Analyze HR metrics such as attrition, ESAT, and utilization rates to identify improvement opportunities.
- Deliver actionable insights to leadership based on workforce data.
- Support leadership in workforce planning and decision-making.
- Compliance and Continuous Improvement
- Implement process improvements to enhance HR efficiency and employee experience.
- Ensure adherence to employment laws and regulations within the region.
Job Requirements
- Minimum education: Bachelor in relevant study
- Minimum experience: 2-4 years (This experience can be gained through internships or entry-level HR roles)
- Language skills: Fluent English & Arabic
Competencies
- Requires working knowledge and experience in HR and broadens capabilities
- Continues to build knowledge of the company, processes, and employees
- Performs a range of assignments related to HR
- Uses prescribed guidelines or policies in analysing situations
- Receives a moderate level of guidance and direction
- HR professional in advisory, eager to contribute strategically
Job Functional Knowledge
- Requires expanded conceptual knowledge in HR and broadens capabilities
- Proficient in HR processes, employee relations, and compliance.
Business Expertise
- Understands key business drivers; uses this understanding to accomplish own work
- Strong understanding of regional workforce needs and organizational goals.
Leadership
- Provides informal guidance to new team members
- Mentors junior colleagues and leads HR initiatives
- Collaborates with team members to achieve the best results. Listens actively and adapts behavior to others
Problem Solving (complexity of tasks)
- Solves problems in straightforward situations; analyses possible solutions using technical experience and judgment and precedents
- Proactively identifies tasks and dependencies in its day-to-day work
- Resolves moderately complex issues with minimal supervision.
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Drives impactful improvements in HR operations and workforce satisfaction.
- Proactively supports colleagues and shares knowledge & experiences with others.
Interpersonal Skills / People Skills
- Explains complex information to others in straightforward situations
- Builds trusted relationships with stakeholders and delivers clear, actionable advice.
- Clearly defines, communicates, and manages changes for others