Page

Istanbul, Turkey

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

An exceptional opportunity to join our high-profile hotel in Istanbul.
The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
Be a part of the highly experienced team.

Key Accountabilities

Greet all arriving and departing guests as they enter and leave the Hotel.
Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.
Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
Ability to give information and directions about Istanbul to guests and to drivers.
Keep the driveway and lobby safe, clean, and clear.
Handle errands for guest needs.

General requirements

Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.
Confident conversationalist always engaging with guests and colleagues.
Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
Flexibility and capability of working under pressure.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

Similar jobs