Parents Relation Executive

GUARDIAN ONE TRANSPORT

Job Description

Copyright ©2021 Guardian One Passengers Transport By Rented Buses LLC. All rights reserved.

Unauthorized copy or use of this document is strictly prohibited.

P O Box 413747, Business Bay, Dubai, United Arab Emirates

Tel: +971 4 569 0057

Email: info@guardianonetransport.com

Website: www.guardianonetransport.com

CONFIDENTIAL DOCUMENT

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1. EMPLOYMENT DETAILS

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1.1. Job Title: Parent Relations Executive (PRE)

1.2. Department: Administration

1.3. Reports To: Head of Business Operations

1.4. Job Location: G1 Client Schools

1.5. Job Type: Full Time

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2. JOB DESCRIPTION

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Being a representative of G1, you will carry out the responsibilities of PRE in the school. Over and above this responsibility, as PRE you will be responsible to coordinate between School, Parents and Head Office of G1 requirements.

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3. KEY RESPONSIBILITIES

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3.1. STUDENT MANAGEMENT:

• Registration of Students

• Maintenance of Students' Database

• Reconciliation of Students' Attendance

• Dispersal duty (Morning/KG/Grade/Stayback/Extra Trip)

• Coordinate and issue Student Identity Cards

• Early Exits Details

• Bus Incident Reports

• Documents of Understanding forms

3.2. FEE / REVENUE MANAGEMENT:

• Student Reconciliation

• Issuance of Invoice

• Collection of Fees

• Submission of Fee Collection Reports

• Documentation of Fees reports

• Fees Reconciliation

• Manual Receipt Reconciliation if any

• Change of Area

• Discontinuations

• Receipt Cancellations

• Updating Cheque Bounce and follow up

• Refunds

• Staff child /special Concession

• Follow Ups for Outstanding Fee Payments

• Emails/SMS for outstanding fee payments

• Maintenance of Additional Revenue Collection – Extra Trips

3.3. PARENT RELATIONS & COMPLAINTS MANAGEMENT:

• Interface with Parents

• Communicate Pick-up / Drop-off Timings

• Communication VIA Emails/SMS and calls with Parents Regarding Routes

• Inform delays due to Traffic / Accidents / Breakdowns

• Address the issues and concerns of parents

• Feedback on Operations and performance of transport system

• Communication of Login Details to parents

3.4. HUMAN RESOURCES:

• Deployment of Drivers

• Daily Attendance Consolidation

• Weekly Drivers meetings, share best practices and technological measures

• Payroll Details input

• Kilometer Reading of all the vehicles deployed

• Drivers/Bus Attendants uniform and grooming standards

• Asset Management (SIM Cards, Mobile Phones, etc.)

• Data top up request

• Replacement of Drivers

• RTA Permit Database

3.5. OPERATIONS MANAGEMENT:

• Deployment if Vehicles

• Capacity Utilization Reports

• Vehicle maintenance request

• Vehicle – In - Time reports

• RTA Permit for School Buses

• Fuel Management/Top up request

• CCTV maintenance

• Cleaning and Sanitization Materials

• Vehicle Risk Audit

• Accident Reports

• Replacement Vehicles

• Coordination for Route Management and Trial Runs

• Records of traffic violations & fines

• Maintenance request

• GPS Tracking

• Video Surveillance

• SMAR Parent Application

• Arrival Reports

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4. QUALIFICATIONS

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4.1. EDUCATION:

• Bachelor's degree in Business Administration, Communications, Customer Service, or a related field.

4.2. EXPERIENCE:

• At least 2-3 years of experience in customer service, client relations, or a similar role, preferably in the transportation or education sector.

• Experience in handling inquiries, feedback, and complaints from customers or clients.

• Proficiency in Microsoft Office applications

4.3. KNOWLEDGE:

• Understanding of customer relationship management principles and practices.

• Familiarity with transportation services and operations, particularly in a school setting.

• Thorough understanding of transportation regulations and compliance requirements in the UAE, particularly for the Emirates of Dubai, Sharjah and Abu Dhabi.

4.4. SKILLS:

• Excellent communication skills, both verbal and written, to effectively interact with parents and address their concerns.

• Empathy and patience to understand parents' perspectives and provide appropriate solutions or assistance.

• Conflict resolution skills to handle challenging situations and de-escalate tensions.

• Active listening skills to comprehend parents' feedback and identify areas for improvement.

• Problem-solving abilities to resolve issues related to transportation services, scheduling, or billing.

• Organizational skills to manage inquiries and follow-ups efficiently.

• Ability to work under pressure and maintain professionalism in stressful situations.

• Proficiency in using customer relationship management (CRM) software or ticketing systems to track and manage interactions with parents.

4.5. INTERPERSONAL SKILLS:

• Relationship-building skills to establish trust and rapport with parents and maintain positive relationships over time.

• Collaboration skills to liaise with other departments, such as operations or finance, to address parents' concerns or inquiries effectively.

• Teamwork mindset to contribute to a supportive and customer-focused work environment.

4.6. ADAPTABILITY:

• Flexibility to accommodate diverse needs and preferences of parents and adapt communication styles accordingly.

• Willingness to learn and stay updated on company policies, procedures, and services to provide accurate information to parents.

4.7. LANGUAGE SKILLS:

• Fluency in English and Hindi is essential, and proficiency in Arabic would be advantageous for effective communication with staff members and stakeholders in UAE's multicultural environment.

4.8. COMMITMENT TO CUSTOMER SATISFACTION:

• Dedication to ensuring a positive experience for parents and students using the transportation service.

• Proactive approach to seeking feedback and implementing improvements to enhance customer satisfaction.

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END OF DOCUMENT

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Job Type: Full-time

Pay: AED3,000.00 per month