This job will be accepting job applications until the position is filled.
Annual Salary:
$43,621.50 - $46,663.50
Hourly:
$22.37 - $23.93
Department:
Enterprise, Traffic & Transportation
Division:
Parking Enforcement
FLSA:
Non-Exempt
Job Description:
In this role, you will answer, screen, and resolve non-emergent phone calls to support the activities of the Parking Enforcement Officers in the field.
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Answers and screens call, transferring emergency calls to Consolidated 911 Center.
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Resolves non-emergent calls by reviewing records, providing appropriate information, and responding to citizen questions and concerns.
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Generates calls for service using a Computer Aided Dispatch system to dispatch and communicate with Parking Enforcement Officers.
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Coordinates with Parking Enforcement Officers to contact tow trucks.
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Monitors street sweeping of parked cars.
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Performs other duties as assigned.
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High school diploma or general education degree (GED), or equivalent combination of education and experience.
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Ability to complete SLED Security Awareness Training and NCIC 16 Hour Inquiry Course and obtain certification within first week of employment.
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Working knowledge of Microsoft Office or similar software.
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One year related professional experience.
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Familiarity with computer aided dispatch (CAD) and/or Law Enforcement Message Switch (LEMS) systems preferred.
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May require evenings, weekends, and holidays as scheduled.
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In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City’s needs.
The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]