Part Export Customer Relations Management Specialist

About The Job

We believe that our employees are the foundation of our success and the source of our strength. Our vision is to become Turkey's most valuable and preferred industrial company that champions equality in the workplace. Join us in shaping the future of the automotive industry at Ford Otosan!

What awaits you in this role?

• Managing entire process of part export business to supply the global Ford and joint ventured plants located in North America, Thailand, Uruguay, China, Romania and South Africa,
• Supplying the parts to customers with right quality & quantity at right time and coordinating the internal and external supply chain sources with highest efficiency,
• Providing end to end supply chain management for our customers from the phase of program management after program approval to serial production by being a SPOC of Part Export Operations within Ford Otosan,
• Evaluating the relevant evidence shared by customers for claim issues to Ford Otosan and to provide root cause / responsibility of the case, communicate with multiple teams to gather information,
• Managing the operation with 3PL logistic service provider in most effective way according to customer needs,
• Business development with continuous improvement principle for customer satisfaction and part export business efficiency,
• Doing feasibility studies on customer needs or new projects to put financial input of part export business.

What are we looking for in this position?

• Engineering Degree (Industrial, Mechanical, Management Engineering),
• Written & Spoken English (Advanced),
• Being interested in supply chain /project management /coordination is preferable,
• Strong teamwork, enthusiastic for development and innovation,
• Good negotiation, communication, leadership, customer service skills including the ability to maintain composure under stress,
• Strong organizational skills and the ability to work independently on multiple projects simultaneously and having Agile mindset,
• Customer oriented, problem solving, result oriented and persuasive skills,
• Analyze data to identify areas for improvement in supply chain,
• Ability to financial analysis,
• Professional, positive and motivated image and attitude,
• Open to change & able to adapt quickly and have agile mindset,
• Advanced computer skills (Microsoft Access, Excel, PowerPoint ) , SAP BI, Tableau, SQL are preferable,
• Able to travel abroad as required, good driving skills,
• Able to work in a multi-cultural environment & with multi-cultural teams.

Role Location

• Kocaeli, Gölcük

When You Start Your Career In "Ford Otosan";

• We have hybrid working model and you can enjoy being part of an agile team.

• You'll become a member of Koç Pension Foundation

• You and your loved ones will enjoy the benefits of KoçAilem

• You'll choose the side benefits with Flextra

The only criterion evaluated in the recruitment and employment is suitability for the job; equal opportunity is provided without any discrimination.

What About Us?

Ford Otosan, being one of the top three exporting companies in Turkey since 2004, has achieved 12 consecutive years of automotive industry championship and is Turkiye goods product export champion for 8 years in a row. Ford Otosan operates in 4 main centers with its Gölcük and Yeniköy Plants in Kocaeli, Eskişehir Plant in Eskişehir, Sancaktepe R&D Center and Spare Parts Warehouse in İstanbul and Craiova Plant in Romania employs more than 20,000 people. Kocaeli and Eskişehir Plants are listed among Ford's 'Best Vehicle Production Centers' and Eskişehir is the only factory in Turkiye that can produce vehicles, engines, and powertrains in the same center.

Ford Otosan, standing out with its sensitivity regarding social responsibilities, also carries out several social responsibility projects in many fields including education, healthcare, culture, arts, and sports on “Future. Now” vision. Ford Otosan, also carrying out awareness studies on gender equality since 2013 with the understanding of "Equality at Work", became the only automotive and the first and only industrial company from Turkiye to be included in the Bloomberg Gender-Equality Index in 2021.

The building blocks of our new corporate culture, which we call “Dynamic Balance” , our values are mutual trust and respect, value each other and affection, openness to change and innovation, open and transparent communication.

A common culture brings us to a common sense and purpose, helps us to work in a positive atmosphere of trust, ties us closer and helps us to reach a stronger future all together.