Part Time After Hours Dispatcher

We're adding to our team!!

Dispatchers are responsible for answering calls for our after-hours emergency on-call team. Dispatchers are scheduled for 4–12-hour shifts where you get paid the entire time regardless of if there’s back-to-back calls or no calls! You’ll answer incoming calls, take detailed notes, and assign a technician to head to the site. Taking detailed notes and great communication is very important! We provide on-call Monday through Friday 5pm-7am and Saturday and Sunday all day.

This job is mostly remote! However, there is a mandatory monthly in person meeting at our Golden Valley office as well as a mandatory weekly teams meeting.

Job Summary:

Emergency Response:

-Responding to after-hours calls from clients regarding service requests, emergencies, or other issues.

-Dispatching appropriate personnel or service technician promptly to address urgent situations.

Communication:

-Coordinating communication between field personnel, clients and internal teams for timely issue resolution.

-Providing clear and concise information to all parties involved, including detailed job instructions and updates and if a follow up is needed.

Documentation and Reporting:

-Recording accurate and thorough documentation of all calls, dispatch and tech times and activities and following actions taken.

Customer Service:

-Demonstrating professionalism, empathy, and exceptional customer service in all interactions with clients and residents.

-Managing customer inquiries, complaints, and feedback with a focus on resolution and satisfaction

Please contact us with any questions!

Our website: https://tuktechnical.com/our-portfolio/

Job Types: Part-time, Temporary

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Referral program

Work Location: Hybrid remote in Minneapolis, MN 55427