Part Time Case Manager

Part-Time Case Manager

Position Title: Community Case Manager

Location: Ivey Lane Neighborhood Center for Families

5151-C Raleigh St.

Orlando, FL 32811

Employment Type: Part-Time

Schedule:

• Tuesday: 12:00 PM – 5:00 PM
• Thursday: 12:00 PM – 5:00 PM
• One (1) Flexible 8-hour day of the employee’s choosing (subject to supervisor approval and program needs)

Compensation

Hourly Rate: $16 per hour

Position Summary

The Community Case Manager plays a key role in supporting individuals and families connected to the

Neighborhood Center by providing compassionate, organized, and solutions-focused case management services.

This position focuses on intake assessments, identifying family strengths and needs, connecting families to

community resources, monitoring progress toward goals, and strengthening partnerships throughout the

community.

The flexible workday is designated for outreach efforts, attendance at community events, partnership

development, and collaboration with local service providers to expand opportunities for participating families.

Key Responsibilities

Family Intake & Assessment

• Conduct intake interviews and family needs assessments for new participants.
• Identify immediate needs, barriers, strengths, and priority concerns.
• Develop individualized Family Goal Plans in collaboration with families.
• Maintain accurate participant files and confidential records.

Case Management Services

• Provide ongoing support, guidance, and encouragement to enrolled families.
• Monitor progress toward benchmarks outlined in Family Goal Plans.
• Conduct regular follow-up calls, check-ins, and progress reviews.
• Assist families with problem-solving and navigating available services.

Referrals & Resource Coordination

• Connect families to housing, employment, food assistance, counseling, healthcare, education, transportation, childcare, and other community resources.
• Ensure all referrals are completed and followed up on in a timely manner.
• Track outcomes of referrals and address barriers to access.
• Build and maintain an updated resource directory.

Community Engagement & Partnerships

• Use flex day to attend community events, networking meetings, and collaborative initiatives.
• Represent the Neighborhood Center professionally in the community.
• Build relationships with schools, nonprofits, faith-based organizations, and agencies.
• Identify new resources and partnership opportunities that benefit families.

Documentation & Reporting

• Maintain timely case notes, progress reports, and service documentation.
• Submit weekly activity summaries and outcome updates.
• Ensure compliance with confidentiality policies and agency standards.
• Assist with data collection for grants and program reporting.

Qualifications

Required

• Associate degree in Social Work, Human Services, Psychology, Counseling, Criminal Justice, or related

field or equivalent experience.

• Minimum 1 year of experience in case management, family services, community outreach, or related

human services work.

• Strong communication, organization, and relationship-building skills.
• Ability to work independently and manage a flexible schedule.
• Proficiency in Microsoft Office / Google Workspace.
• Reliable transportation for community outreach and events.

Core Competencies

• Compassionate and culturally responsive service delivery
• Strong follow-through and accountability
• Professional boundaries and confidentiality
• Problem-solving mindset
• Community networking ability
• Detail-oriented documentation skills

Physical Requirements

• Ability to sit, stand, walk, and travel locally for outreach events.
• Ability to lift up to 20 pounds occasionally for program materials

Pay: From $16.00 per hour

Work Location: Hybrid remote in Orlando, FL 32811