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Partner Success Account Executive – Food
🚀 Welcome to Your Next Adventure!
The Partner Success Account Executive plays a key role in supporting Snoonu’s restaurant partners by providing continuous commercial guidance.
This role operates within a centralized portfolio management model, where executives collaboratively support a large base of restaurant accounts rather than managing individually assigned portfolios.
The team focuses on handling inbound merchant inquiries, conducting proactive outreach, and helping partners optimize their performance on Snoonu.
The role involves a mix of inbound support (responding to partner inquiries) and outbound engagement (proactive partner outreach), e xecutives operate as part of a centralized support structure covering a large and dynamic restaurant portfolio.
🛠 What You’ll Get Your Hands On
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed : “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results : “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
The Partner Success Account Executive plays a key role in supporting Snoonu’s restaurant partners by providing continuous commercial guidance.
This role operates within a centralized portfolio management model, where executives collaboratively support a large base of restaurant accounts rather than managing individually assigned portfolios.
The team focuses on handling inbound merchant inquiries, conducting proactive outreach, and helping partners optimize their performance on Snoonu.
The role involves a mix of inbound support (responding to partner inquiries) and outbound engagement (proactive partner outreach), e xecutives operate as part of a centralized support structure covering a large and dynamic restaurant portfolio.
🛠 What You’ll Get Your Hands On
- Serve as the first point of contact for restaurant partners across multiple communication channels, including WhatsApp, phone calls, and email
- Provide timely and professional responses to partner inquiries related to platform usage, menu management, promotions, advertising opportunities, and account performance
- Guide newly onboarded partners through platform features and best practices to help them succeed on Snoonu
- Support partners with payment-related inquiries by coordinating with internal stakeholders when needed
- Handle escalations and manage challenging merchant conversations with professionalism and empathy
- Ensure partner concerns are properly documented and followed up internally until resolution
- Maintain strong working relationships with cross-functional teams, including Operations, Finance, Content, and Training
- Proactively reach out to partners to share recommendations on improving visibility, order volumes, and overall performance
-
Educate partners on available growth tools such as campaigns, offers, and menu optimization
- Bachelor’s degree in Business, Marketing, or a related field (preferred)
- Fresh graduates or candidates with 0–2 years of experience in customer service, account management, call centers, or commercial roles are encouraged to apply
- Fluent in Arabic and English (spoken and written)
- Comfortable handling a high volume of inbound interactions in a fast-paced environment
- Strong communication, problem-solving, and relationship-building skills
- Energetic, adaptable, and team-oriented mindset
-
Ability to multitask and manage priorities effectively
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed : “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results : “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
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