Parts and Service Express Lane Manager

Mopar is seeking a proactive and results-oriented Express Lane Manager to lead and optimize the Express Lane program across our dealer network. This role is responsible for owning the process, performance, and future development of Express Lane operations. The Express Lane Manager will work closely with Area Managers and field teams to identify opportunities, improve dealer effectiveness, and ensure parts readiness to support fast, efficient service.

Key Responsibilities:
Program Ownership: Lead the Express Lane program across the region, ensuring consistent execution, performance, and process adherence.
Dealer Performance: Analyze Express Lane metrics and dealer effectiveness to identify improvement opportunities and implement corrective actions.
Enrollment & Expansion: Manage future dealer enrollments into the Express Lane program, including qualification, onboarding, and setup.

Field Collaboration:
Partner with Area Managers and field staff to support dealer visits, share insights, and drive Express Lane performance.
Process Optimization: Develop and implement best practices for Express Lane operations, including staffing, workflow, and customer experience.
Parts Readiness: Ensure dealers maintain appropriate parts inventory and availability to support Express Lane service efficiency.
Training & Support: Provide training and guidance to dealership personnel on Express Lane processes, tools, and performance expectations.
Reporting & Insights: Monitor KPIs, generate performance reports, and communicate results to field leadership and HQ stakeholders.

Basic Qualifications:
Bachelor’s degree in Business, Automotive Management, or related field
3+ years of experience in dealership operations, service lane management, or automotive field support.
Strong understanding of Express Lane operations and customer service processes.
Excellent communication, organizational, and analytical skills.
Ability to travel regularly to dealership locations.
Proficiency in performance reporting and data analysis tools.

Preferred Qualifications:
Experience with Mopar Express Lane programs and systems.
Familiarity with dealership service workflows and parts operations.
Ability to lead process improvement initiatives and drive change.

Our Benefits — Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans

We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back

We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.