Parts Dispatcher/Parts Claims

Job Summary

The Parts Dispatcher/Claims Administrator oversees the movement of inventory from the warehouse/store to various customer locations (repair shops, body shops, and satellite stores). They are responsible for route optimization, managing a team of drivers, and ensuring that the right part gets to the right place as efficiently as possible. This also requires receiving and processing parts claims to manufacturer.

Key Responsibilities

• Route Coordination: Use dispatch software or tracking systems to plan the most efficient delivery routes, accounting for traffic, weather, and urgent "hot" orders.
• Driver Management: Lead the delivery team, delegate tasks, and coach drivers on safety and customer service.
• Order Verification: Pull parts for delivery and cross-check invoices against purchase orders to ensure accuracy before the driver leaves.
• Customer Communication: Act as the primary point of contact for wholesale customers regarding delivery ETAs and order status.
• Vehicle Oversight: Coordinate routine maintenance for the delivery fleet and ensure drivers are performing daily safety inspections.
• Backup Support: Step in to deliver parts personally during peak times or driver shortages.
• Parts Claims:. The position also includes administering parts claims, including receiving, documenting, and processing claims with manufacturers to support timely resolution and maintain inventory integrity.

Required SkillsQualifications

• Knowledge: Strong familiarity with automotive parts and terminology is highly preferred.
• Tech Savvy: Proficiency with GPS tracking, Transportation Management Systems (TMS), and basic computer inventory systems.
• Physical Ability: Must be able to lift and move parts (often up to 50–75 lbs) and stand for long periods.
• Soft Skills: Exceptional multitasking, problem-solving under pressure, and professional communication.
• Credentials: A valid driver's license and a clean driving record are mandatory

Pay Range

• $50,000 - $60,000