Passenger Service Agent

Job Title: Passenger Service Agent

Location: UAE
Department: Operations
Type: Full Time – Shift Work

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

• Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.
• Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role:

Provide frontline passenger support in line with Skyports terminal experience for our air operator partners. This customer-facing role ensures smooth passenger experiences from check-in through boarding.

Key Responsibilities:

• Customer Service:
• • Provide frontline passenger support and assistance
  • Conduct passenger validation and verification
  • Handle passenger enquiries and requests professionally
• Check-in Operations:
• • Process flight check-in procedures
  • Collect and verify baggage and passenger weights
  • Initiate passenger seat allocation
  • Confirm passenger compliance with prohibited items policy
• Documentation:
• • Maintain accurate passenger records
  • Process passenger documentation and requirements
  • Coordinate with other vertiport staff as required

About You:

• Excellent customer service skills
• Experience in aviation (preferred), hospitality, or transportation
• Strong attention to detail
• Multilingual abilities advantageous (Arabic Preferred)
• Good command of spoken and written English
• Computer proficiency
• Professional appearance and communication skills
• Valid security clearance (or ability to obtain)

What We Offer:

• Competitive salary
• Medical Coverage
• Employment Visa
• Opportunity to work in an innovative and growing industry
• A collaborative and dynamic work environment with ample opportunities for professional development

How to Apply:

If you’re passionate about Vertiports Operations and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.