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Patient Access Representative I

Department and Name: SNG Patient Access- Consolidated Hospital Support
Physical Location: Norfolk, VA
Location Type: On-Site
Employment Status: Regular-Full time
Shift: First (Days)
Posted Date: March 3, 2026

Job Overview

Full-Time, Days

As a Patient Access Representative with Sentara, you will work in Patient Registration for various registration areas of the hospital. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Click https://youtu.be/5J3AFqVhS8w (Opens in a new tab) to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.

Up to $1,500 Sign-On Bonus for Qualified Candidates!

Education
HS – High School Grad or Equivalent

Certification/Licensure
No specific certification or licensure requirements

Experience

2 years of Customer Service and/or Data Entry
Associate or bachelor’s degree in Lieu of two years of experience
Proficiency in Keyboarding

Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,

About Us

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet® recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020), and named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018).

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