Patient Care Coordinator

Overview

Integrity prides themselves in having an exceptional staff that has provided award winning care to the Central Texas community for over 20 years. Our front office team is crucial to the patient experience and cultivating a positive environment for a patient's healing journey. We are growing and eager to build our team. We encourage YOU to join us!

We are seeking full-time front office member for our Temple West location. The ideal candidate will be well spoken, self motivated, and dependable.

PURPOSE/SCOPE OF POSITION

· To follow implementation of front office procedures that will ensure the efficient operation of Integrity Rehab.

· To communicate effectively with patients, families, caregivers, significant others, and members of the healthcare team to maintain positive relations.

· To assist in monitoring office processes so that the non-clinical functions of Integrity Rehab remain in compliance with Integrity Rehab’s policies and procedures, the employee handbook, HIPAA, and the compliance plan.

· To ensure that services reflect and support Integrity Rehab’s mission/goals and are provided in accordance with federal, state, and local standards, guidelines, and regulations.

· To assist in providing therapy to patients as prescribed by the physician under the supervision of a licensed therapist or therapist assistant.

Responsibilities

• Greet patients warmly and assist with check-in procedures to create a friendly, professional atmosphere
• Schedule appointments, manage patient calendars, and coordinate follow-up visits efficiently
• Collect and verify patient information, insurance details, and medical histories with accuracy
• Communicate clearly with patients regarding treatment plans, appointment reminders, and necessary documentation
• Support medical staff by preparing patient charts, updating records, and managing administrative tasks
• Handle incoming calls promptly, answer inquiries, and direct messages appropriately
• Maintain confidentiality of all patient information in compliance with privacy regulations and office policies

This role is perfect for motivated individuals eager to contribute to quality patient care while developing their career in the healthcare industry. We value energetic team players who are committed to making every patient’s experience positive and seamless. Join us today to be part of a supportive environment that prioritizes both your growth and the well-being of those we serve!

Qualifications
-Medical administrative support experience (preferred)
- Patient service skills
- Office experience, particularly at the front desk
- Knowledge of Raintree and other medical office systems ( preferred )
- Familiarity with HIPAA regulations
- Understanding of medical terminology (perferred)
- Proficiency in handling medical records
- Experience with multi-line phone systems
- Ability to work in a fast-paced environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Health insurance
• Life insurance
• Loan repayment program
• Paid sick time
• Paid time off
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Work Location: In person