Patient Care Coordinator in Medical Aesthetics (Sales)

Compensation is commensurate with experience. Our vision is for this role to serve multiple Northern Illinois locations.

hourly + bonus.

Expected annual earnings between $55,000 and $75,000

Do you have experience in plastic surgery, med spa, aesthetics?

Has relationship building been the key to success in your role as you've interacted with patients?

Job Summary: As an Aesthetic Patient Care Coordinator (“PCC”), you will have the first meaningful in-person contact with our patients. You are an ambassador for the brand accompanying patients throughout the duration of their journey. The relationship you establish sets the tone for all future interactions between the patient and members of the team. Your role is critical.

As PCC you must enjoy people and human interactions. You must be a good listener who can empathize with patients. The choices our patients make are deeply personal, and it is critical that you establish a rapport with patients providing the support needed as they contemplate potentially life-altering decisions. You must have a passion for helping people achieve their ideal vision of themselves. Finally, you must be articulate. Excellent grammar and diction are a must. We sell luxury services, and your demeanor must reflect that.

Through the company’s training, you will become well versed in all the products and services we offer and be prepared to provide patients timely, accurate information. Ultimately, you serve in a sales role, and your goal is to convert consultations into contracts. To do this successfully, you must engage the patient and understand their specific circumstances and what drives their decision-making.

Responsibilities and Duties:

· Responding promptly to all patient inquiries

· Documenting all patient interactions in Nextech EMR and/or Hubspot CRM

· Providing patients with timely, accurate information about procedures and products

· Remaining knowledgeable about new procedures, techniques and devices

· Attending in-office and virtual consultations with providers and patients

· Communicating the provider’s recommendations to the patient and team members

· Following up with patients as necessary to convert to a successful close

· Participation in night and weekend rotations as needed to ensure timely response to off-hour inquiries

· Collecting patient payments and ensuring patient paperwork is completed accurately

· All other duties as assigned

Qualifications and Skills:

· Stable work history in a sales environment promoting a service or product, preferably in the plastic surgery, medical spa, wellness or medical setting.

· Exceptional interpersonal communication skills

· Friendly, engaging and polished demeanor

· Excellent organizational and time-management skills and attention to detail

· Basic computer skills (e.g. Microsoft Word, Excel, Outlook, HubspotCRM, and Nextech EMR)

· Ability to manage workload effectively and efficiently in a fast-paced environment

· Team player who is eager to collaborate with peers

· Self-motivated with a high energy level

· Ability to remain calm under pressure and balance multiple work streams

· Ability to maintain strict confidentiality without exception

Compensation: $22.00 - $25.00 per hour + eligibility to take part in the PCC Incentive Plan after 90 days of service.

Benefits: Medical, Dental, Vision, 401K, PTO, and holidays

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 4 years (Required)
• Plastic Surgery or MedSpa Sales: 2 years (Required)

Work Location: In person