PATIENT CARE COUNSELLOR

Patient Counselor – Job Description

Key Responsibilities:

• Make every patient feel comfortable during all visits.
• Help patients fill out forms and understand consultation requirements.
• Understand patient concerns and share important details with the doctor.
• Explain treatment plans, pricing, and expected recovery in simple language.
• Ensure all interactions are patient-focused.
• Convert patients to start treatment and generate revenue for the clinic.
• Encourage patients to complete their full treatment program.
• Share success stories and involve doctors to clear clinical doubts.
• Handle patient complaints with empathy.
• Build long-term patient relationships and ensure satisfaction.
• Coordinate with scheduling team for smooth appointments.
• Maintain a neat appearance and support a clean, patient-friendly clinic environment.
• Support daily clinic operations and financial tasks like billing and discounts.
• Maintain daily counselling reports.

Qualifications & Skills:

• HSC/Graduate with proficiency in Microsoft Excel.
• Experience in patient counseling, customer service, or sales (healthcare preferred).
• Strong communication, interpersonal, and persuasion skills.
• Proven sales ability and a passion for patient care.
• Tech-savvy and efficient with relevant software tools.

Training:

• A 15-day comprehensive training program will be provided, followed by a performance evaluation before assuming full responsibilities.

Shift Timing:
Flexible 8-hour shifts between 7:00 AM – 9:00 PM.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• when did you complete your graduation?
• How do you work with doctors and patients ?

Language:

• English, Hindi (Preferred)

Work Location: In person