Patient Coordinator

Key Responsibilities:

• Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
• Cross-sell and upsell relevant services to existing patients.
• Meet or exceed monthly and quarterly enrollment and revenue targets.
• Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.

Patient Coordination:

• Schedule appointments and manage patient flow through EMR systems.
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
• Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
• Track and encourage patient adherence to program milestones and follow-up visits.

Client Relationship Management:

• Build strong relationships with patients, serving as their primary point of contact.
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.

Product Knowledge and Promotion:

• Maintain up-to-date knowledge of company services and healthcare industry trends.
• Confidently educate patients about program offerings and benefits.