Patient Coordinator cum Sales Executive

Job Summary:

The Patient Coordinator cum Sales Executive will be responsible for managing patient relations and sales activities within the Plastic Surgery department. This role involves ensuring a high level of patient satisfaction, coordinating patient care, and driving sales initiatives to promote the hospital's plastic surgery services.

Key Responsibilities:Patient Coordination:

• Patient Management: Welcome patients and guide them through their treatment journey, from initial consultation to post-operative care.
• Scheduling: Coordinate and schedule appointments, surgeries, and follow-up visits.
• Patient Education: Provide patients with detailed information about procedures, pre-operative and post-operative care, and address any concerns or questions.
• Documentation: Maintain accurate patient records, including medical history, treatment plans, and communication logs.
• Liaison: Act as a liaison between patients, doctors, and other healthcare professionals to ensure seamless communication and care coordination.

Sales and Marketing:

• Lead Generation: Identify and engage potential patients through various channels such as online inquiries, referrals, and marketing campaigns.
• Consultations: Assist in initial patient consultations to discuss potential procedures, providing information and addressing any preliminary questions.
• Sales Targets: Meet and exceed sales targets by promoting the hospital’s plastic surgery services.
• Marketing Strategies: Collaborate with the marketing team to develop and implement strategies to attract new patients.
• Follow-ups: Conduct follow-ups with potential patients to convert inquiries into consultations and surgeries.

Qualifications:

• Education: Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.
• Experience: Minimum of 2-3 years of experience in patient coordination and sales, preferably within a plastic surgery or healthcare setting.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Sales-oriented mindset with a proven track record of meeting sales targets.
• Knowledge of plastic surgery procedures and patient care.
• Proficiency in using healthcare management software and CRM systems.

Key Competencies:

• Customer Service: Demonstrate a patient-centric approach, ensuring a high level of patient satisfaction.
• Sales Acumen: Ability to identify sales opportunities and convert leads into successful consultations and treatments.
• Detail-Oriented: Ensure accuracy in scheduling, documentation, and communication.
• Team Collaboration: Work effectively with medical staff, administrative personnel, and marketing teams.
• Problem-Solving: Address and resolve patient concerns and issues promptly and effectively.

Job Type: Full-time

Pay: From AED5,500.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Patient Coordinator cum Sales Executive: 1 year (Preferred)
• aesthetic clinic: 1 year (Preferred)
• healthcare: 1 year (Preferred)

Language:

• arabic (Preferred)