Patient Counselor

Role Overview

The Clinic Counsellor is responsible for guiding patients through their treatment journey—from initial consultation to conversion and follow-up. The role requires excellent communication, patient handling, and sales counselling skills to ensure a seamless experience and achieve clinic targets.

Key Roles & Responsibilities

• Patient Consultation & Counselling
• Welcome clients warmly and conduct initial counselling sessions.
• Serve as a point of contact for patient inquiries and concerns.
• Understand patient concerns, expectations, and medical history.
• Document patient interactions and maintain comprehensive records.
• Clearly explain available treatments (lasers, skin, hair, anti-aging, slimming, dental, etc.).
• Recommend treatment packages as per clinic protocols and patient needs.
• Ensure patients are well-informed about procedures, benefits, risks, and post-care.
• Supports patients and families through medical journeys by explaining treatments

Patient Experience Management

• Coordinate with doctors, therapists, and front desk for smooth patient flow.
• Ensure high standards of hospitality and patient satisfaction.
• Address queries and concerns promptly and professionally.
• Ensure proper consent forms are signed before procedures.

Documentation & Reporting

• Update CRM/records with patient details, consultations, and follow-ups.
• Maintain accurate logs of conversions, revenue, and daily activity.
• Submit counselling and sales reports to management.

Clinic Coordination

• Assist in managing appointments and treatment room readiness.
• Maintain strong communication with the medical team for smooth operations.
• Support camps, workshops, open houses, and promotional events.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Application Question(s):

• Total years of experience?
• What is your current CTC?
• What is your expected CTC?

Work Location: In person