Patient Experience Representative (PER)

At Circle5, we provide end-to-end medical billing and administrative support to healthcare providers across the U.S., spanning multiple specialties — including psychiatry, internal medicine, cardiology and family practice. Our goal is to help practices streamline operations, improve revenue cycles, and deliver a seamless experience to both providers and their patients.

Position Overview: We’re looking for a Patient Experience Representative (PER) to join our growing team. As a PER, you’ll serve as the direct point of contact for patients on behalf of our partner providers, ensuring every interaction is handled with empathy, accuracy and professionalism. You’ll play a key role in maintaining trust, resolving patient inquiries and supporting efficient billing and communication workflows.

Key Responsibilities

• Act as the first point of contact for patients — handling inbound/outbound calls, emails and portal messages.
• Assist with appointment coordination, billing inquiries, payment questions and insurance verification.
• Maintain accurate patient records within EHR/EMR systems (e.g., eClinicalWorks, Tebra, Athena, etc.).
• Collaborate with internal billing teams to address patient concerns promptly and accurately.
• Ensure a positive patient experience through effective communication and issue resolution.
• Identify and escalate complex concerns to the appropriate team or provider as needed.
• Support compliance with HIPAA and all applicable healthcare privacy regulations.

Qualifications

• Prior experience in medical billing or patient services preferred.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Familiarity with EHR/EMR systems and patient portals.
• Empathetic, patient-focused and solution-oriented approach.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Why Join Circle5

• Work with a supportive and experienced medical billing team.
• Exposure to multiple specialties and healthcare systems.
• Opportunities for professional growth and long-term career advancement.
• Make a real impact in improving patient satisfaction and provider operations.
• Competitive salary and performance-based incentives.
• Annual/Sick/Casual Leaves
• Access to training and certification materials.
• Paid Holiday on U.S. Federal Holidays
• Monthly “Employee of the Month” recognition certificate and reward.
• Token gifts, digital certificates/additional day-off upon work anniversary.
• Flexible Scheduling: (if approved by management)

Job Type: Full-time

Projected Total Compensation: Rs50,000.00 - Rs75,000.00 per month

Work Location: In person

Expected Start Date: 11/11/2025