Patient Help Desk (PHD) Associate

Role Overview:

We are looking for enthusiastic and customer-focused individuals to join our Patient Help Desk (PHD) team. The PHD Associate will be the first point of contact for patients, assisting them with billing inquiries, account details, payment support, and insurance-related queries. This role is ideal for fresh graduates or individuals with up to 6 months – 1 year of experience in customer service, call center, or medical billing (experience not mandatory, training will be provided).

Key Responsibilities:

• Handle inbound and outbound calls from patients regarding billing and payment inquiries.
• Assist patients in understanding their statements, balances, insurance coverage, and payment options.
• Provide accurate information regarding claims status, denials, and outstanding amounts.
• Document all patient interactions in the system with accuracy and professionalism.
• Escalate complex issues to senior associates or supervisors where necessary.
• Ensure patient satisfaction by delivering courteous and empathetic support.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Requirements:

• Bachelor’s degree / Intermediate (minimum qualification).
• Fresh graduates are encouraged to apply (0–1 year of experience in call center, customer service, or medical billing is a plus).
• Strong communication skills (verbal and written) in English.
• Basic computer literacy and ability to work with billing software/CRM systems.
• Good problem-solving and active listening skills.
• Ability to work in evening/night shifts as per US healthcare process requirements.

What We Offer:

• Competitive salary package with performance-based incentives.
• Comprehensive training program on medical billing and patient handling.
• Growth and career development opportunities within the RCM domain.
• Health and wellness initiatives by the organization.
• Friendly and supportive work environment.

Job Type: Full-time

Work Location: On the road